Business Operations Analyst – Hospital & Institutional
Department: Hospital & Institutional
Salary Range: $65,000 - $80,000
Marcan Pharmaceuticals Inc. is a pharmaceutical company actively involved in the development, marketing, sales and distribution of branded and generic pharmaceutical products for the Canadian market. Based in Ottawa, Marcan currently manufactures and distributes a variety of drugs covering a wide range of therapeutic categories through numerous dosage forms.
Marcan is seeking a Business Operations Analyst – Hospital &Institutional to support the commercial team by maintaining accurate data, assisting with demand planning, ensuring contract compliance, and processing orders. This newly created role reports directly to the Manager of Hospital Operations. This entry-level role is ideal for some one eager to learn and grow in the pharmaceutical industry while developing strong analytical and operational skills.
Main duties and responsibilities
• Assist in updating sales reports and dashboards to track performance metrics.
• Assist with Demand Planning and Forecasting to support supply chain and sales alignment.
• Monitor contract compliance and ensure adherence to company policies.·
• Process customer transactions such as orders, invoicing, and returns.
• Support wholesale inventory management and allocations to maintain product availability.
• Support forecasting and pipeline analysis under guidance from senior team members.
• Collaborate with marketing and finance teams on data collection and reporting.
• Participate in process improvement initiatives and learn automation tools.
• Perform other tasks as required to support the team.
Skills and Experience
• Bachelor’s degree in Business, Life Sciences, Economics, or related field.
• 1–2 years of experience in sales operations, analytics, or administrative support (internship experience is welcome).
• Strong Excel skills (pivot tables, basic formulas).
• Detail-oriented with strong organizational and problem-solving skills.
• Excellent communication and willingness to learn in a fast-paced environment.
• Bilingualism is a strong asset but not required.
What We Offer
• Group RRSP
• Health &dental benefits
• Paid vacation·
• Monday to Friday
• Hybrid work schedule; 4 days in office and remote on Fridays
• Frequent team lunches
• Free parking
• Free coffee and snacks
The above statement reflects the general details considered necessary to perform the duties of the job. This shall not be construed as a detailed description of all the requirements of the job. While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources. Accommodation is available upon request.
Marcan:·
Marcan Pharmaceuticals Inc., is a Canadian founded company located in the nation’s capital of Ottawa. Acquired by Emcure Pharmaceuticals Ltd., in 2015, Marcan continues to operate under the vision to develop, manufacture & supply affordable, high quality finished dose generics in the Canadian marketplace through both established portfolio offerings as well as new vertically integrated manufacturing capabilities.
Hospital & Institutional:·
The Hospital & Institutional business unit at Marcan Pharmaceuticals is one of four main commercial pillars. The unit provides over 150 SKUs of pharmaceutical product to over 1,200 hospitals in Canada in addition to other specialty markets. As one of the fastest growing divisions at Marcan, the Hospital & Institutional business unit is a key focus of company growth into the foreseeable future.
Your role:·
Reporting to the Vice President, Hospital & Institutional, the Bilingual Sales Associate will operate as a fundamental commercial and operations conduit for the Canadian Hospital & Institutional business pillar. This hybrid role will require bilingual commercial sales expertise in addition to strong strategic analytical capabilities.
Job Responsibilities:
- Primary point of contact for Quebec Hospital and Institutional Customers
- Responsible for managing commercial communications for Quebec Group Purchasing Organizations (GPOs) and/or Customer Buying groups
- Secondary point of contact for Rest of Canada (ROC) GPOs and/orCustomer Buying groups
- Represent Marcan as a subject matter expert at key customer events
- Act as Project Manager in all Hospital and Institutional Request for Proposals (RFPs) including but not limited to daily scanning, data entry, contract analysis, and data interpretation
- Responsible for strategic opportunity scouting and portfolio growth
- Responsible for monitoring contract compliance and timely customer communications
- Assist with Demand Planning and Forecasting of Hospital & Institutional Business
- Assist all levels of stakeholders with strategic forward-thinking business unit analysis
- Development of tracking templates and models to provide accurate and concise analysis
- Ensure full compliance with Marcan procedures and all applicable laws, regulations and standards.
- Other ad-hoc tasks as required
You are someone who has:·
- Bilingual (English & French)
- Bachelor’s degree in Business Administration, Economics or related discipline (MBA preferred)
- Excellent oral and written communication skills, ability to describe problems to others, to listen and to manage and influence stakeholders
- Strong quantitative skills; advanced knowledge in MS Office 365,especially MS Excel
- Excellent attention to detail; Ability to apply logical and evaluative thinking to problem identification and resolution; Ability to multi-task
Travel: 15%
COVID-19 considerations:
We are respecting all Covid-19 recommendations made by the Government of Ontario as well as daily disinfection of the office. Masks are mandatory.
We are an equal opportunity employer and welcome applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted.
Apply Now
